Contact MyRides
Find the right support path for an account question, ride issue, safety concern, accessibility request, or local transportation question.
Send a message
Use this form to start a support ticket or ask about bringing MyRides to your nonprofit or local organization. Your email becomes the reply address for the conversation.
Account and ride help
Sign in to use support chat with your account and ride details available when needed. You can also open the quick assistant below for general questions.
Safety and emergencies
For an immediate emergency, contact local emergency services first. For a safety concern about a MyRides trip, sign in and contact support with the trip details as soon as it is safe to do so.
Accessibility and transportation questions
Use the in-app support channel for accessibility requests, pickup concerns, or questions about service availability in Emmitsburg, Thurmont, and nearby Frederick County. Public transit information is also available on our Public Transit page.